Legacy Case Management Redesign
Streamlining a mission-critical workflow while preserving speed for expert users.
- Legacy system
- Accessibility-first
- Mixed experience users
The problem
A dense legacy UI created errors during handoffs and slowed new staff onboarding.
Exploring solutions
We tested layout and navigation patterns to balance speed with clarity.
The decision
We chose a simplified workspace model with clearer hierarchy and keyboard-friendly controls.
Resulting design
The final UI supports power users with clear status cues and guided decision points.